INTERNATIONAL CUSTOMERS

At this time, we do not offer International exchanges, please return for a refund and purchase the new item separately. Please email us at info@camillaelphick.com and include your order number, reason for return and choose from delivery option 1 or 2 below.

You have 30 days from receiving your order to return your item.

1. We prefer that items returned to us via our own service, so that they are protected and insured. We can provide a return label for you with our discounted rates, at a fee which will be deducted from your refund. Our returns service provides fully tracked delivery with customer support. If you do require a label from us, please email us at info@camillaelphick.com, with your order number and request. 

OR

2. You can return the item yourself, using other third party providers, but we are unable to accept liability or responsibility for these, including any additional charges. Please email us: info@camillaelphick.com if you intend to do this and send your return to the following address: 

Camilla Elphick Ltd, Unit 27, 2-4 Exmoor Street, London, W10 6BD, United Kingdom. Please note, must make sure that you state on the paperwork it is a 'RETURN'.

Your returns period begins on receipt of the parcel. Refunds will be processed within a 20-day window.

All products must be unworn and returned in their original condition, with dust bag and gift boxes, packed securely and the packaging intact.

We cannot accept items outside of this return window or items with soles damaged or appear visibly worn. All sample sale items or ‘exchange only’ items are sold as seen and we’re not able to offer any refunds or exchanges on items purchased at our sample sale or that are marked ‘exchange only’ on the specific product page. 

If an item is returned to us and does meet our return policy, we will ask you to arrange collection of this item at your own cost.

REFUNDS

Your returns period begins on receipt of the parcel. Refunds will be processed within a 20-day window.

MORE INFORMATION

We are happy to assist with any questions, or if you are having trouble accessing the returns portal, please visit our returns & exchanges section on our website or contact info@camillaelphick.com and someone will get back to you at the earliest possible time to assist you.

FAILED DELIVERIES

We deliver to the delivery address provided. If packages are unavailable for any reason, including customer's refusal to pay duties, Camilla Elphick is not responsible for shipping costs, customs costs or cost of re-shipping merchandise. 

PRE-ORDERS

Camilla Elphick offers trunk shows, during which you can pre-order items. Please note delivery dates on the specific product page. Your pre-order will be placed at the time of purchase; you will be billed in full. 

Your invoice will be sent to the email address provided after placing your order. Once your item arrives you will be notified and your order will be delivered to your shipping address, you will receive tracking information. If part of your order includes a pre-order item, this will be sent separately to an item in stock.

Camilla Elphick is not responsible for pre-order packages delayed due to weather or events beyond our control. Camilla Elphick is not responsible for products lost or damaged during shipment. 

PROMOTIONS, OFFERS & 10% NEWSLETTER SIGN-UP

We reserve the right to withdraw or change any promotion at our discretion.

Our Camilla's Club sign-up promotion offers a 10% discount to first-time users only and is available to new customers on their first order. This code can only be used on FULL PRICE items and excludes, sales, promotions, clearance items, and samples, and cannot be used in conjunction with other code or offer. If you are experiencing a problem using your unique code, please email our customer service team for further assistance.